Play Smart, Play Safe

rabaje is built on the belief that online gaming, when approached responsibly, is a legitimate and enjoyable form of adult entertainment. We are deeply committed to ensuring that every player on our platform can engage with our games and sports betting markets in a way that is safe, controlled, and free from harm.

Responsible gaming is not an afterthought at rabaje — it is woven into the architecture of our platform, our staff training programmes, and our operational policies. We proactively monitor player behaviour for patterns that may indicate problem gambling, and our support team is empowered to intervene and offer assistance where warranted, without waiting for a player to ask.

We acknowledge that a small proportion of people who gamble will develop problems. We do not minimise this reality, and we take our role in addressing it seriously. The tools, policies, and support resources described on this page form the core of our responsible gaming framework, which is reviewed and updated on a regular basis.

rabaje operates exclusively for adults. 18+ We require all players to be a minimum of 18 years of age to register an account. This is a strict, non-negotiable requirement, and we enforce it through a combination of registration checks and identity verification procedures.

We also recognise the importance of providing clear and transparent information about the nature of gambling itself. All casino games on the rabaje platform operate using certified Random Number Generators (RNGs) and carry a mathematically defined house edge. Sports betting involves inherent uncertainty. Gambling should never be considered a reliable way to generate income, and it should never be funded with money that you cannot afford to lose.

rabaje enforces a strict minimum age of 18 years for all players. Gambling by individuals under the age of 18 is prohibited on our platform without exception. We employ a multi-layered approach to verifying that our players meet this age requirement.

At the point of registration, every applicant is required to declare that they are 18 years of age or older. Where our systems flag any doubt about a player's age — based on the information provided during registration or detected through usage patterns — we will suspend account access and request formal identity documentation before the account can be used for real-money play.

Identity verification (KYC) for age purposes may require a copy of a government-issued National Identity Card (NID), a passport, or another official document that clearly states the holder's date of birth. Accounts that fail to complete KYC within the specified timeframe will be restricted until the process is completed.

If an account is found to belong to a player who was under 18 at the time of registration or at any point during their use of the platform, rabaje reserves the right to immediately close that account, void all play and bonuses, and withhold or return any funds in accordance with applicable rules and the findings of our investigation.

All responsible gaming tools are accessible free of charge from the Account Settings panel after logging in to your rabaje account. No additional verification or approval process is required to activate any protective tool — simply navigate to the Responsible Gaming section of your account dashboard and apply the settings that suit your needs.

The tools available are described in detail in the feature cards above. As a summary, the full suite available to every rabaje player includes:

• Deposit Limits — daily, weekly, and monthly caps on how much you can deposit into your account.
• Loss Limits — daily, weekly, and monthly ceilings on net gambling losses.
• Session Time Limits — maximum time permitted per session or per day on the platform.
• Reality Checks — timed on-screen reminders showing session duration and net balance.
• Time-Out — temporary account suspension for 24 hours up to 6 weeks.
• Self-Exclusion — medium to permanent account closure with marketing suppression.

Requests to increase any limit, or to end a time-out or self-exclusion early, are subject to mandatory cooling-off periods. This is intentional — it ensures that these protective measures serve their purpose and are not easily circumvented in a moment of impulsive decision-making. All limit changes are logged and can be reviewed at any time through your account history.

If you experience any difficulty activating or modifying these tools, please contact our support team via live chat or at [email protected]. Our team can assist you in applying the appropriate controls to your account immediately.

Problem gambling rarely announces itself clearly. In many cases it develops gradually, with patterns of behaviour that can be difficult to notice when you are in the middle of them. The following warning signs are recognised indicators that gambling may be becoming problematic. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use our responsible gaming tools and to seek support.

Recognising these signs in yourself takes courage. If this list resonates with you, please know that help is available and that taking action early makes recovery significantly easier. rabaje's support team is not here to judge — we are here to help you access the right tools and direct you to professional resources.

The following questions are designed to help you reflect honestly on your relationship with gambling. Answer each question privately and honestly. If you answer "Yes" to three or more questions, we strongly recommend that you consider activating one or more of our protective tools and speaking with our support team or a professional counselling service.

Self-exclusion is the most comprehensive protective measure available to players who feel they need to take a serious step back from gambling. When you self-exclude from rabaje, your account is immediately and completely closed for the duration you select — you will not be able to log in, deposit, place bets, or access any games on the platform during the exclusion period.

Self-exclusion options available at rabaje are:

• 6-month self-exclusion — account suspended for 6 months. Cannot be reversed early under any circumstances.
• 1-year self-exclusion — account suspended for 12 months. Cannot be reversed early.
• 3-year self-exclusion — account suspended for 36 months. Cannot be reversed early.
• Permanent self-exclusion — account permanently closed. This action is irreversible. You may not re-register at any point in the future under the same identity.

When you self-exclude, rabaje will also immediately suppress all marketing and promotional communications to your registered email address, phone number, and any other contact method associated with your account. You will not receive bonus offers, promotional emails, SMS notifications, or WhatsApp messages from rabaje during the exclusion period.

To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion in your account dashboard, or contact our support team directly via live chat or email at [email protected]. Our support team can action a self-exclusion request immediately on your behalf if you prefer not to do it yourself.

If you choose to return to the platform after a fixed-term self-exclusion period ends, you will be required to pass a brief responsible gaming review before your account is reinstated. This review is designed to confirm that you are in a position to resume gambling in a controlled and safe manner. We may ask you to confirm that the circumstances that led to your self-exclusion have been addressed, and we may suggest that you set protective limits as a condition of reinstatement.

rabaje believes strongly in connecting players with professional support when it is needed. While our own support team is available around the clock for platform-related assistance, we recognise that professional counselling and peer support services play a vital and irreplaceable role in helping individuals overcome problem gambling.

We encourage any player who is concerned about their gambling behaviour — or who is concerned about a family member or friend — to reach out to one of the following types of organisation. These services are staffed by trained professionals who specialise in gambling-related harm and can provide confidential advice, counselling, and referrals to appropriate treatment services.

• National helplines for gambling addiction — most countries have a dedicated gambling helpline staffed by trained counsellors. Calls are confidential and free of charge.
• Gamblers Anonymous — an international peer-support fellowship based on the twelve-step model that has helped millions of people around the world address problem gambling. Meetings are available online as well as in person.
• Mental health services — problem gambling is often linked to underlying mental health conditions including depression, anxiety, and impulse-control disorders. Consulting a qualified mental health professional can be an important part of recovery.
• Financial counselling services — if gambling debt has become a concern, a qualified financial counsellor can help you understand your options and develop a plan to manage the situation.
• Family and relationship support services — problem gambling affects not only the individual but also their family and loved ones. Family counselling services can help everyone in the household understand and address the impact of gambling harm.

If you are based in Bangladesh and are looking for mental health or counselling support, organisations such as the National Mental Health Helpline (Kaan Pete Roi) provide confidential emotional support. rabaje recommends speaking with a healthcare professional or qualified counsellor who can direct you to appropriate local resources.

rabaje's player support team is available 24 hours a day, 7 days a week to assist with any responsible gaming concern. Whether you need help activating a deposit limit, want to request a self-exclusion, have a question about your account activity, or simply need to talk to someone about your gambling behaviour, our team is here.

All responsible gaming requests are treated with the highest level of confidentiality and are handled by trained staff who are specifically briefed on player protection procedures. You will never be judged, pressured, or discouraged from using any protective tool — our team's role is to support you, not to retain your business at the expense of your wellbeing.

You can reach our support team through any of the following channels:

• Live Chat — available directly on the rabaje platform. Click the chat icon when logged in to speak with a support agent in real time. Response times are typically under 2 minutes.
• Email — send a message to [email protected] at any time. We aim to respond to all emails within 4 hours.
• WhatsApp — available between 10:00 and 22:00 Bangladesh Standard Time (BST, UTC+6) for players who prefer a messaging channel.

When contacting support about a responsible gaming matter, you do not need to provide any special reference number or fill out a form. Simply reach out via any of the above channels and let us know what you need — our team will handle the rest promptly and with complete discretion.