rabaje Frequently Asked Questions

rabaje requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to provide proof of address such as a recent utility bill or bank statement. Submitting clear, legible scans or photos of your documents speeds up the approval process significantly.

In most cases, rabaje completes account verification within 24 hours of receiving all required documents. During peak periods or if documents need a second review, it may take up to 48 hours. You will receive an email or SMS notification once your account is fully verified. Unverified accounts can still browse the platform but may have deposit and withdrawal limits applied until KYC is complete.

On the rabaje login page, click the 'Forgot Password' link beneath the password field. Enter the mobile number or email address registered to your account, and you will receive a password reset link or one-time code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact rabaje support at [email protected].

No — rabaje permits only one account per person. Operating multiple accounts is a breach of the Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, contact support immediately so the issue can be resolved without penalty.

Yes — rabaje offers extensive cricket betting markets including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, player performance, and dozens of in-play markets that update in real time as the match progresses. Cricket betting is available on both desktop and mobile.

rabaje hosts thousands of slot titles from top-tier providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic three-reel fruit machines to feature-rich five-reel video slots with free spins, multipliers, and progressive jackpots. New titles are added regularly. You can filter by provider, RTP, volatility, or theme from the Slots section of the rabaje platform.

rabaje uses certified Random Number Generators (RNGs) supplied by its game providers, ensuring that every spin, card deal, and dice roll is statistically random and independent of previous results. All casino games carry a mathematically defined Return to Player (RTP) percentage, which is published transparently. rabaje is committed to fair play and maintains this standard across its entire game library.

Yes — the full rabaje platform is optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply open the rabaje website in your mobile browser and you will get a smooth, fully functional experience. All games, betting markets, deposit and withdrawal functions, and account management tools are available on mobile.

rabaje's live casino section is powered by Evolution Gaming and Ezugi, offering live dealer versions of Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game shows such as Crazy Time and Lightning Roulette. Streams run 24/7 with professional dealers. Andar Bahar and Teen Patti tables are particularly popular with players in Bangladesh due to their familiar card-game format.

rabaje uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through secure, verified payment gateways. Player account data is stored on protected servers with strict access controls. rabaje does not sell or share personal data with unauthorised third parties, as detailed in our Privacy Policy.

The minimum age to register and play on rabaje is 18 years. This is a strict, non-negotiable requirement. All players are required to declare their age at registration, and rabaje reserves the right to request identity documents at any time to confirm that a player meets the age requirement. Accounts found to belong to players under 18 will be immediately closed.

To self-exclude from rabaje, go to Account Settings, navigate to the Responsible Gaming section, and select Self-Exclusion. You can choose a fixed period of 6 months, 1 year, or 3 years, or opt for a permanent exclusion. Self-exclusion is applied immediately, locks your account, and suppresses all marketing communications. Alternatively, contact support at [email protected] and our team will action your self-exclusion request right away.

Yes — rabaje allows every player to set daily, weekly, or monthly deposit limits from the Responsible Gaming section of their account dashboard. Limit reductions take effect immediately. Increases to existing limits are subject to a mandatory 7-day cooling-off period before they activate, which is designed to prevent impulsive decisions from overriding your planned budget.

rabaje customer support is available 24 hours a day, 7 days a week via live chat on the platform and by email at [email protected]. WhatsApp support is available between 10:00 and 22:00 Bangladesh Standard Time (BST, UTC+6). For responsible gaming concerns, our support team can action account restrictions, deposit limits, and self-exclusion requests immediately upon request.